by civicomweb | May 30, 2025 | Case Studies
How the Municipality of Mt. Lebanon enhanced efficiency and resident experience with WelcomeWare Mt. Lebanon, home to 34,000 residents across six square miles just outside Pittsburgh, PA, was facing an increasingly unsustainable challenge at its customer service...
by civicomweb | Jan 24, 2025 | Case Studies
How Spooner Physical Therapy Cut Operating Costs While Maintaining Full Front Desk Coverage With WelcomeWare Spooner Physical Therapy, a 29-location practice in Phoenix, AZ and Dallas, TX, confronted several challenges with its front desk operations. They implemented...
by civicomweb | Dec 6, 2024 | Case Studies
How Going Personless at the Front Desk Reduced Costs by 50% for ProTailored Physical Therapy ProTailored Physical Therapy, a 5-location practice in Fort Wayne, IN, was experiencing numerous challenges with its front desk operations. ProTailored sought a comprehensive...
by civicomweb | Nov 1, 2024 | Case Studies
How Limitless PTS Optimized Their Staff, Enhanced Their Culture, And Improved Their Patient Experience Limitless Physical Therapy Specialists, a 3-location practice in Rochester, NY, was faced with several common front desk coverage challenges. The Limitless...
by civicomweb | Jan 15, 2024 | Case Studies
How WelcomeWare Provides Coverage and Flexibility for Professional Physical Therapy’s 200+ Locations Managing a physical therapy practice while ensuring a high level of front desk coverage and flexibility is no easy feat. With over 200 locations across five states in...
by civicomweb | Jan 15, 2024 | Case Studies
How WelcomeWare Helped Decrease Hiring Challenges and Enabled Professional Physical Therapy to Expand Professional Physical Therapy (Professional PT), known as “the best physical, occupational, and hand therapy provider in the Northeast,” was struggling to staff their...
