Michael Edgington, Empower Physical Therapy
“WelcomeWare has enabled us to realize a 50% reduction in front-office headcount. In addition, we are seeing higher collections, roughly 95% or more in every clinic.”
“WelcomeWare has enabled us to realize a 50% reduction in front-office headcount. In addition, we are seeing higher collections, roughly 95% or more in every clinic.”
"We no longer have to worry about front desk coverage with clinics that have WelcomeWare, which decreases the stress of the entire team. The WelcomeWare kiosk is simple to use, aesthetically appealing, and easy to implement within your practice. WelcomeWare provides data which allows you to easily track the work of your employees."
“We chose our busiest, most demanding, and largest onsite team of Therapists & front office staff to pilot WelcomeWare. Our thinking was simple: if it could thrive here, it could succeed at any of our other locations. Our incredible Customer Success Manager who provided support, leadership, and attention to detail was outstanding! The entire WelcomeWare team made onboarding seamless and efficient- a truly exceptional experience”
“We’ve been long-time customers of WelcomeWare and currently utilize two virtual agents as part of our hybrid front-desk model. Rather than a full transition, we integrated these agents to work alongside our on-site team, which has been a game-changer for our workflow.
We've significantly reduced overhead costs while ensuring our patients are always greeted immediately upon arrival. The virtual agents are professional, seamlessly handle the front-of-house flow, and feel like a true extension of our staff. It provides the perfect balance: our on-site team can focus on high-touch patient care, while WelcomeWare ensures our reception is never unattended. For any clinic looking to modernize their patient experience and optimize staffing levels, I highly recommend their partnership.”
“WelcomeWare saved us. We looked at other VAs, but they are the best. Our Welcomers are intelligent, personable problem-solvers who don’t just follow instructions, they look for solutions. They even navigated our EMR change and were the ones in our company who found the answers. They handle everything from insurance authorizations and verifications to managing referrals and increasing collections. Our employees never want to live without them; they don’t see a path forward for our team without our Welcomers!”
“We at ActivBody Physical Therapy have had the challenge of maintaining consistency at our front desk position in both our locations. We were introduced to WelcomeWare by a colleague and decided to give it a try. Our situation has improved with consistency and our welcomer is able to handle check-ins, scheduling, answering phones and a number of other tasks successfully for both our locations now. This has been a big help to our staff and patients. In the 2 years we've had the system I have never had a single person who has seen it before. We have recommended WelcomeWare to a number of other medical offices to solve their front desk issues. ”