“We have been using WelcomeWare for just over a year now and have launched in 17 of our 30 clinics. It has been extremely successful in all the clinics we have launched, and our staff and patients have fully embraced the technology. Our front offices are more efficient, and our staff reports that they have a more manageable workload with WW in place. It is super easy to use both as a virtual care coordinator and as a patient. The WW team provides excellent customer service, outstanding tech support, and responses to requests are received in record time. Overall, we are very satisfied with everything WW provides and look forward to implementing kiosks in our remaining clinics.”

“WelcomeWare has helped to support our front desk staff, as well as providing personalized attention to our patients. We are able to operate as normal even when front desk staff are out sick or on vacation. The staff at WelcomeWare have helped us through every step in the process and have been exceeding our expectations. We are grateful for WelcomeWare and all they do!”

“Using WelcomeWare has expedited patient check in times, increased collections, and provides analytics that allow us to measure our success at the front desk! Before WelcomeWare, we had an unequal dispersion of workload as a result of varying patient volume at our clinics. We also faced staffing challenges with high turnover, out of offices, and ‘off hours’. The WelcomeWare team has been outstanding!”

“We’ve increased our Therapists by 50% in the last 6 months, and yet with WelcomeWare, we were still able to reduce our Front Desk Staff, saving $160,000 per year. In addition, the operational efficiencies gained through WelcomeWare have freed up extra time for our staff, and now 90% of our phone calls with leads are answered and 93% of them are converted into actual patients. With WelcomeWare we've actually decreased our costs and increased our patient volume.”

“Before implementing WelcomeWare, we struggled with maintaining consistent front desk coverage and ensuring seamless communication, especially during peak hours. Our main objective was to enhance the patient experience by streamlining check-ins and providing real-time support without sacrificing personal in person human touch. Since adopting WelcomeWare, we've noticed a significant improvement in efficiency and patient satisfaction, with fewer bottlenecks at the front desk. What makes me happiest about working with WelcomeWare is their intuitive platform and exceptional support team, which has made the transition incredibly smooth.”