"During a time when hiring became an obstacle, WelcomeWare stepped in to save the day. We were able to quickly get them up to speed on our systems; the staff has been nothing short of impeccable."

“We’ve increased our Therapists by 50% in the last 6 months, and yet with WelcomeWare, we were still able to reduce our Front Desk Staff, saving $160,000 per year. In addition, the operational efficiencies gained through WelcomeWare have freed up extra time for our staff, and now 90% of our phone calls with leads are answered and 93% of them are converted into actual patients. With WelcomeWare we've actually decreased our costs and increased our patient volume.”

“Thank you for taking such good care of my clients, Welcomeware Team!”

“WelcomeWare's virtual kiosk has proven to be an excellent addition to our resident (customer) service experience. Enabling residents to connect live with specific departments makes the resident experience more efficient and streamlined.  I highly recommend WelcomeWare to any company wanting or needing to integrate technology into the customer experience.”

“Our Municipality needed a new approach to managing a central reception area, where visitors to various departments were welcomed daily, without having to relocate employees or pay for additional staff.

Implementing WelcomeWare has allowed us to better serve our visitors,  increase efficiency within our departments, and enhance security. With a simple tap of the appropriate button on the kiosk, our visitors get a quick response from the agent who is an expert in the service area.  WelcomeWare has also enhanced our employee experience as those personnel who would normally share the staffing duties in the shared reception area can now greet their visitors directly from their desks.

Finally, WelcomeWare is incredibly attentive to our needs, both during the implementation, and on an ongoing basis. They check in frequently to see if our requirements are being met, and if we do have a question or issue, they are handled quickly and with the utmost courtesy.”

“WelcomeWare has enabled us to realize a 50% reduction in front-office headcount. In addition, we are seeing higher collections, roughly 95% or more in every clinic.”