Welcomers™ – Our Expert
Virtual Assistants
Proven administrative experts, providing cost-effective service.
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Proven administrative experts, providing cost-effective service.
Welcomers are full-time employees of WelcomeWare who provide exclusive support to your medical practice.
With Welcomers, you avoid employment taxes, benefits, and recruitment costs—no hiring, no interviews, and no payroll.
“WelcomeWare has been a great addition to our practice. It has saved us huge amounts of time and money while providing competent and reliable staff. The Welcomers are now an interwoven part of our team, just like previous in-person staff, and are excellent with all patient interactions. Highly recommended!”
Greet and check in patients
Handle inbound and outbound calls
Direct patients to the right departments
Process payments
Schedule appointments
Provide administrative support
Confirm insurance eligibility
Assess financial responsibility
Manage and respond to emails
Create and maintain patient accounts
Our virtual assistants are fully committed to supporting your medical practice.
We manage the team and provide training and HR support.
We provide everything needed for your offshore team, from secure equipment to VPN and anti-virus protection.
Our business process outsourcing services team has fully equipped office spaces to maximize their productivity.
Feel confident knowing our offshore administrative assistants comply with HIPAA, GDPR and PII standards to ensure the secure handling of sensitive data.
Benefit from ongoing security compliance and dedicated tech support for our Welcomers to keep your business running smoothly.
“It is exciting to see the success of the roll-out in our clinics and the significant value this technology has brought to our company. Remote reception not only ensures a superior patient experience, but it also makes it easier for us to retain and nurture administrative talent and gives our clinicians space to thrive.”
“WelcomeWare has been a great addition to our practice. It has saved us huge amounts of time and money while providing competent and reliable staff. The Welcomers are now an interwoven part of our team, just like previous in-person staff, and are excellent with all patient interactions. Highly recommended!”
“We were facing challenges in recruiting and retaining staff for our front office. The capabilities of the WelcomeWare platform, coupled with the reassuring personal touch of Welcomers [Virtual Assistants] left me thoroughly impressed. This service has helped our business tremendously. WelcomeWare and our Welcomer are Godsends, and I would recommend this to anyone in my profession.”
“WelcomeWare has enhanced both our admin functions and our admin environment. Our Welcomer Aya has been a great addition with her work ethic, positivity, and team centric approach.”
“Our Welcomer [Virtual Receptionist], is amazing. She is already picking up so much and is an immediate help to our clinic. I am blown away by how quick your customer service team responds when I need help. Same person each time, which is nice, and they are friendly and immediately helpful.”
“Our therapists are finally getting caught up on documentation and we were surprised how quickly some of our older patient population took to WelcomeWare. They absolutely love talking to our Welcomer!”
“WelcomeWare has been a great relief for us! We needed a boost to our front desk to give patients a more efficient experience and help manage the schedules of our busy PTs. Our welcomer (Rizza) has been fabulous, both as a friendly face to help patients and as an efficient back-office support person. I recommend WelcomeWare to anyone who is having staffing challenges as well as anyone who just wants a more efficient front desk.”
Utilize WelcomeWare kiosks to ensure front desk coverage and promote operational efficiencies. Leverage Welcomers across multiple locations, ensuring cost effective coverage everywhere.
Get customized solutions for your Practice—effortless, reliable, and cost-effective.