Summary Description: WelcomeWare and Raintree Systems Partner to Enhance Self Check-In Kiosk with Live Agent Support Integrated with Raintree EMR for Physical Therapy Practices

NEW YORK, NY – September 25, 2025 — WelcomeWare®, a leader in virtual front desk solutions for healthcare providers, has announced a groundbreaking partnership with Raintree Systems, a leading provider of EMR practice management software for rehabilitation and physical therapy organizations. This strategic collaboration will redefine front desk operations and drive operational excellence across the physical therapy industry.

“Our clients want tools that make their clinics run smoother and their patients feel supported. By bringing Touchpoints together with WelcomeWare’s virtual front desk, we’re giving clinics the flexibility to cut front desk strain while ensuring every patient’s journey is seamless and connected through Raintree.”

— Sarina Richard, Raintree’s Chief Strategy Officer

With this new integrated solution, physical therapy providers will benefit from:

• Maximized Staffing Efficiency: Increase operational efficiency with fewer resources. No need for additional hires, as the integration of WelcomeWare with Raintree’s EMR system streamlines front desk tasks and automates workflows.
  
• Streamlined Patient Check-ins: Speed up patient check-ins with an intuitive, frictionless self-check-in system that integrates seamlessly with Raintree’s EMR for enhanced data accuracy and patient management.
  
• Scalable Growth: Expand clinic operations without compromising patient care or operational efficiency, even with the addition of new locations or service offerings.
  
• Exclusive Video Streaming with Live Receptionists: WelcomeWare integrated with Raintree Systems is the only self check-in solution in the market that offers the capability to connect a live agent via video streaming, providing a personalized, human touch in the digital check-in process, ensuring no critical steps are missed and enhancing the overall patient experience.

“This isn’t just another integration. Together, we're creating a transformative capacity multiplier for front desk operations in physical therapy practices. The collaboration between WelcomeWare and Raintree will deliver unparalleled value, streamlining workflows and enhancing the patient experience for our customers.”

— Max Zietz, Head of Sales, WelcomeWare

About Raintree Systems

Raintree is a leading platform for large therapy provider organizations, offering solutions in patient engagement, clinical documentation, revenue cycle management (RCM), and business intelligence for physical, occupational, and speech therapy practices. Known for its industry-leading compliance and security, Raintree provides the first ONC-certified EHR specifically for rehabilitation therapy. 

To learn more about Raintree, visit https://www.raintreeinc.com/

About WelcomeWare

WelcomeWare is the premier front desk solution provider for physical therapy practices, offering innovative kiosks, virtual receptionists, and integrated software designed to enhance the patient check-in experience, increase scheduled-outs and collections, and reduce operating costs. The company’s platform also leverages data-driven insights to continuously enhance operational efficiency and patient engagement.

To learn more about WelcomeWare, visit https://www.welcomeware.live/ 

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GREENWICH, CONN. May 5, 2025 –Virtual front desk solution provider WelcomeWare® is pleased to announce that it has become a Preferred Vendor of Physical Therapy Provider Network (PTPN).

PTPN is the premier network of independent rehabilitation therapy providers in the United States, upholding the highest standards in clinical and business excellence and empowering private practices to thrive in a competitive healthcare landscape.

WelcomeWare supports private physical therapy practices in improving the patient experience, streamlining operations, reducing costs, and boosting collections. In addition, PTPN members receive special discounts on WelcomeWare.

Michael Edgington, Regional VP of Operations at Empower Physical Therapy and a PTPN member, said, “WelcomeWare has enabled us to realize a 50% reduction in front-office headcount. In addition, we are seeing higher collections, roughly 95% or more in every clinic.”

“With WelcomeWare®, PTPN members can ensure front desk coverage, reduce operating costs, and boost revenue.”

— Max Zietz, WelcomeWare

About WelcomeWare®

WelcomeWare is the premier front desk kiosk solution for Physical Therapy Practices. Use WelcomeWare to ensure front desk coverage, increase scheduled-outs and collections, reduce operating costs, and facilitate a positive patient experience. WelcomeWare provides a kiosk, software, virtual receptionists, and actionable data, to facilitate a frictionless check-in experience.

For more information, please visit http://www.welcomeware.live or contact Max Zietz at max.zietz@welcomeware.live or by phone at 843-227-5263.

GREENWICH, CONN. (PRWEB) JANUARY 26, 2023 – Virtual front desk solution provider WelcomeWare® is pleased to announce a major software update to its platform for health care practices, designed to enhance the visitor experience and improve efficiency for receptionists.

The update includes several new features that focus on kiosk customizability, such as displaying the name of the receptionist on the kiosk screen, a dynamic waiting room that provides information while visitors are being connected to a receptionist, and a mute button to ensure that private information is not inadvertently shared by the receptionist through the platform.

WelcomeWare® is rolling out a major software update for all its customers featuring several improvements to the interface to create a more streamlined front desk experience.

The update also includes several improvements to the user interface for a more secure and intuitive visitor experience. These include a more efficient login process for receptionists and access to intake documents and forms outside of live call sessions.

WelcomeWare is gradually rolling out the software update to all its clients, who will receive an email with information about the update and plans for training. “We are excited to release these new features and improvements, which are based directly on our customers’ feedback,” said Jeremy Hurewitz, President of WelcomeWare. “We are committed to continually innovating the front desk and providing the best virtual front desk experience possible.”

About WelcomeWare®

WelcomeWare provides an all-in-one hardware and software “live-streaming receptionist” platform. WelcomeWare’s solution allows receptionists to work from home or a centralized location and remotely complete all of their front desk responsibilities that they would typically perform in person. WelcomeWare empowers receptionists to serve multiple locations simultaneously and also gather metrics and insights on those front desk interactions. WelcomeWare’s platform allows customers to never leave a front desk empty, improve staffing flexibility at a reduced cost, and ensure high-quality customer interactions across all of their locations.

MELVILLE, N.Y., Oct. 25, 2022 /PRNewswire/ – Professional Physical Therapy, a leading provider of outpatient physical therapy and rehabilitation services throughout New York, New Jersey, Connecticut, Massachusetts, and New Hampshire, celebrates the roll-out of WelcomeWare, a virtual front desk solution, across over 190 of their clinics.

This technology aligns with Professional’s growth strategy in a post-pandemic environment by empowering front office staff to work remotely and providing patients with a health and safety benefit. WelcomeWare provides a kiosk that allows front desk staff to remotely check-in patients digitally with a live agent. WelcomeWare’s platform allows Professional PT clinics to never leave a front desk empty, improve staffing flexibility at a reduced cost, and ensure high-level patient interactions.

“The new platform streamlined the check-in process and created unique work from home opportunities.”

After completing a 3-month pilot in the beginning of 2022, Professional Physical Therapy has moved to expand the technology to all locations. The new platform has streamlined the check-in process, supported in-person staff when front desk staff is unavailable, and created unique work from home opportunities. This front desk solution not only saves on front desk operation costs, but also supports new talent acquisition for the company as they expand. Expansion and growth remain a top priority for the Professional leadership team as they leverage this unique technological solution to improve patient experience.

“It is exciting to see the success of the roll-out in our clinics and the significant value this technology has brought to our company. Remote reception not only ensures a superior patient experience, but it also makes it easier for us to retain and nurture administrative talent and gives our clinicians space to thrive,” remarks Steve Schneider, CEO of Professional PT.

Professional Physical Therapy currently operates widely across five of the Northeast states. For more information and a list of all Professional Physical Therapy locations and services, please visit http://www.professionalpt.com

About WelcomeWare®

WelcomeWare provides an all-in-one hardware and software “live-streaming receptionist” platform. WelcomeWare’s solution allows receptionists to work from home or a centralized location and remotely complete all of their front desk responsibilities that they would typically perform in person. WelcomeWare empowers receptionists to serve multiple locations simultaneously and also gather metrics and insights on those front desk interactions. WelcomeWare’s platform allows customers to never leave a front desk empty, improve staffing flexibility at a reduced cost, and ensure high-quality customer interactions across all of their locations.

About Professional Physical Therapy

Professional Physical Therapy was founded in 1999 and is an industry leader, providing private outpatient physical and hand therapy services throughout the Northeast. Our clinical team is comprised of multi-specialty Physical, Hand and Occupational Therapists who can treat a wide variety of orthopedic injuries and conditions with excellence. Today, Professional has grown to include over 190 facilities in New York, New Jersey, Connecticut, Massachusetts, and New Hampshire.

SOURCE Professional Physical Therapy

GREENWICH, CONN. SEPTEMBER 22, 2022 – WelcomeWare, a leading live remote receptionist platform, is thrilled to announce its partnership with KioWare, a trusted provider of kiosk software solutions. This collaboration marks a significant milestone in transforming healthcare front desk operations by streamlining processes and delivering a scalable, secure, and efficient solution.

See how WelcomeWare® incorporated KioWare into its product line to streamline its process, and how our partnership can do that for you too.

KioWare

WelcomeWare’s exponential growth demanded a more robust and scalable solution for getting individual site kiosks up and running quickly. WelcomeWare needed a solution for mass deployment and that would allow a fleet of kiosks to be remotely managed from one secure hub that would enable universal software updates while keeping each of its many customers’ kiosk applications individually separated. KioWare provided the answer.

About WelcomeWare®

WelcomeWare provides an all-in-one hardware and software “live-streaming receptionist” platform for healthcare facilities. Their solution enables remote receptionists to efficiently manage front desk responsibilities, serve multiple locations simultaneously, and gather valuable insights. With WelcomeWare, organizations can enhance staffing flexibility, deliver exceptional customer interactions, and optimize front desk operations.

About KioWare

KioWare is a trusted provider of kiosk software solutions, offering robust security features and customizable configurations. Their technology enables organizations to deploy and manage kiosks efficiently, ensuring data security and providing a seamless user experience.

GREENWICH, CONN. (PRWEB) AUGUST 04, 2022 – Virtual front desk solution provider WelcomeWare® has launched its redesigned website, which now presents new information on the company’s software and kiosk offerings for improving front desk operations.

“WelcomeWare® invites customers to visit its redesigned website for a more informative and intuitive showcase of its main offerings in software and kiosk solutions.”

Virtual front desk solution provider WelcomeWare® has launched its redesigned website, which now presents new information on the company’s software and kiosk offerings for improving front desk operations.

The latest iteration of the website shows the features of WelcomeWare’s software, including an intuitive web-based platform, simultaneous multiple-location coverage, and versatile document scanning capabilities. Prospects can also see preview images of some key features to have a better understanding of the software.

The website also features more detailed descriptions of WelcomeWare’s kiosks that highlight their main capabilities and provide specifications and dimensions to ensure that prospects find the best kiosk that fits their business needs. Those who want a live demonstration or more information on WelcomeWare’s features can request a demo.

Prospects can also view the regularly updated blog of the website for the latest insights in front desk management and industries that deal heavily with customer-facing interactions.

About WelcomeWare®

WelcomeWare provides an all-in-one hardware and software “live-streaming receptionist” platform. WelcomeWare’s solution allows receptionists to work from home or a centralized location and remotely complete all of their front desk responsibilities that they would typically perform in person. WelcomeWare empowers receptionists to serve multiple locations simultaneously and also gather metrics and insights on those front desk interactions. WelcomeWare’s platform allows customers to never leave a front desk empty, improve staffing flexibility at a reduced cost, and ensure high-quality customer interactions across all of their locations.

For more information, please contact:
Jeremy Hurewitz
jeremy.hurewitz@welcomeware.live
Direct: 410-297-0354
Office: 203-496-8905