by Joseph Elevado | Feb 5, 2024 | Blog, Front Desk, Healthcare
What Is Patient Activation And Why Is Important In Physical Therapy? A 2013 meta-study on patient activation confirms that patient activation leads to better patient outcomes. Patients who are “activated” are more likely to meet their medical needs, actively seek...
by Joseph Elevado | Jan 24, 2024 | Blog, Front Desk, Healthcare
Gauging Staff Success: 4 Crucial KPIs You Need To Measure For A Fruitful Front Desk Performance Review The front desk has a significant impact on the customer experience. Thus, to create the ideal customer experience, you need to enhance your front desk. Conducting...
by Joseph Elevado | Jan 17, 2024 | Blog, Front Desk, Healthcare
2024 Patient Experience Trends You Should Watch Out For A 2022 Forbes article revealed something riveting about the U.S. healthcare system: 60% of patients had entirely negative care experiences that year. As the new year rolls in, a new set of challenges, standards,...
by Joseph Elevado | Dec 27, 2023 | Blog, Front Desk, Healthcare
Your PTs are getting close to calling it quits. Here’s why (and how you can save them) In October 2023, the American Physical Therapy Association (APTA) published a harrowing report about the state of PT staffing in outpatient physical therapy practices. Approximately...
by Joseph Elevado | Dec 20, 2023 | Blog, Front Desk, Healthcare
5 Common Healthcare Front Desk Problems And Their Solutions Every Practice Manager Needs To Know Your front desk has a significant impact on the success of your medical practice. Having that said, there are many challenges that can cause both short-term and long-term...
by Joseph Elevado | Nov 16, 2023 | Blog, Front Desk, Healthcare
Delivering Excellent Customer Service: 9 Front Desk Training Best Practices You Need To Know Every employee in your business plays a role in delivering satisfactory customer service that makes your customers want to return. Out of all of them, however, your front desk...
