Here’s What Our Customers Are Saying!
Steve Schneider, CEO Professional PT
“It is exciting to see the success of the roll-out in our clinics and the significant value this technology has brought to our company. Remote reception not only ensures a superior patient experience, but it also makes it easier for us to retain and nurture administrative talent and gives our clinicians space to thrive.”
Bridgit Finley, Confluent Health
“At Confluent Health we are re-imagining front desk operations, and a big part of that strategy is WelcomeWare. We are using WelcomeWare to ensure that our patients can check in easily with no wait times. The WelcomeWare team has been fantastic to work with and excel at supporting our initiatives.”
Michael Edgington, Empower Physical Therapy
“WelcomeWare has enabled us to realize a 50% reduction in front-office headcount. In addition, we are seeing higher collections, roughly 95% or more in every clinic.”
Scott Gardner, Owner, Fyzical DelMarVa
“We were facing challenges in recruiting and retaining staff for our front office. The capabilities of the WelcomeWare platform, coupled with the reassuring personal touch of Welcomers [Virtual Assistants] left me thoroughly impressed. This service has helped our business tremendously. WelcomeWare and our Welcomer are Godsends, and I would recommend this to anyone in my profession.”
Wendy Ross, SVP Operations
“We’re all in! We love your Customer Service Team. We love your product.”
LaRissa Shaps, VP of Operations, Spooner Physical Therapy
“We no longer have to worry about front desk coverage with clinics that have WelcomeWare, which decreases the stress of the entire team. The WelcomeWare kiosk is simple to use, aesthetically appealing, and easy to implement within your practice. WelcomeWare provides data which allows you to easily track the work of your employees.”
Bryan Nadeau, Chief Business Officer – Golden State Orthopedics & Spine
“WelcomeWare has helped to support our front desk staff, as well as providing personalized attention to our patients. We are able to operate as normal even when front desk staff are out sick or on vacation. The staff at WelcomeWare have helped us through every step in the process and have been exceeding our expectations. We are grateful for WelcomeWare and all they do!”
Amy Proffitt, Regional Office Manager – RET PT
“We have been using WelcomeWare for just over a year now and have launched in 17 of our 30 clinics. It has been extremely successful in all the clinics we have launched, and our staff and patients have fully embraced the technology. Our front offices are more efficient, and our staff reports that they have a more manageable workload with WW in place. It is super easy to use both as a virtual care coordinator and as a patient. The WW team provides excellent customer service, outstanding tech support, and responses to requests are received in record time. Overall, we are very satisfied with everything WW provides and look forward to implementing kiosks in our remaining clinics.”
Audrey Medlock, National Office Manager, Evolution Physical Therapy
“Over the past 5 years it has been really difficult to staff the front desk. WelcomeWare helps out tremendously because when we don’t have coverage or we are short staffed, we always have someone to check-in and schedule patients, take payments, and answer questions. It’s been really helpful.”
Katie LeSuer, Care Coordinator Team Lead, Limitless
“WelcomeWare has enhanced both our admin functions and our admin environment. Our Welcomer has been a great addition with her work ethic, positivity, and team centric approach.”
Vanessa Evans, COO ProTailored Physical Therapy
“I wish we would have implemented WW sooner. The process of change can be hard, but the results are great. We’re able to operate our Front Desk with half the amount of staff and patients are still getting the same great care.”
Connie Roberts, PT, ATC, CHT – COO, Center for Sports Medicine and Orthopaedics
“Using WelcomeWare has expedited patient check in times, increased collections, and provides analytics that allow us to measure our success at the front desk! Before WelcomeWare, we had an unequal dispersion of workload as a result of varying patient volume at our clinics. We also faced staffing challenges with high turnover, out of offices, and ‘off hours’. The WelcomeWare team has been outstanding!”
Jerry Blanton, CEO Orthopaedic Associates of Evansville
“WelcomeWare is providing much-needed relief to our current staffing struggles. Their implementation was well managed and organized, with great communication through the process. We’re still early in the process but I can highly recommend as a new customer.”
Carlos A. Martinez, PT, DPT, President of CAM PT
“I love you guys! WelcomeWare is the best.”
Irene Gordon PT, DPT, CMTPT, Cert. VRS – Doctor of Physical Therapy/Owner, Coppola Physical Therapy
“We had been using a different company for a couple of years and had problems with connectivity, professional background appearance, lag in pick up time, as well as frequent scanning/printing errors. We tried a few companies before switching to WelcomeWare and they have exceeded our expectations.
We now have no connectivity issues, a customized background with our logo that appears like the virtual assistants are in our back office, a superb scanner, and are able to print from anywhere with no issues.
WelcomeWare customer service is on point with quick response times. Do not hesitate to try WelcomeWare as you will be ecstatic with the results!”
Yoni Rosenblatt, Owner, True Sports PT
“WelcomeWare has helped my practice tremendously with both increasing efficiency and cutting costs. WelcomeWare has been a game changer as far as optimization of my current staff and helping us manage multiple clinics efficiently. The flexibility that the platform has given our team has led to increased job satisfaction and job coverage. No longer is a front desk employee’s absence a terrible drain on both our PTs and patients, because desks can be covered with staff from other locations or even from home.”
Chris Gardner, Clinical Director, Fyzical DelMarVa
“Our therapists are finally getting caught up on documentation and we were surprised how quickly some of our older patient population took to WelcomeWare. They absolutely love talking to our Welcomer!”
Karn Santikul, Owner, NYSSPT
“WelcomeWare has been a great asset to my practice. We currently use it in all 3 offices and it’s helped reduce my front office cost by 65%, improved patient forward scheduling, and improved collection of payments. Most of all, it has allowed my admin team to reduce the multi-tasking and focus on higher ticket items like turning leads into new patients.”
Jon Evans, CEO & Owner ProTailored Physical Therapy
“We’ve increased our Therapists by 50% in the last 6 months, and yet with WelcomeWare, we were still able to reduce our Front Desk Staff, saving $160,000 per year. In addition, the operational efficiencies gained through WelcomeWare have freed up extra time for our staff, and now 90% of our phone calls with leads are answered and 93% of them are converted into actual patients. With WelcomeWare we’ve actually decreased our costs and increased our patient volume.”
Maureen Madden, Owner – Physical Therapy Professionals
“WelcomeWare has been a great relief for us! We needed a boost to our front desk to give patients a more efficient experience and help manage the schedules of our busy PTs. Our Welcomer [Virtual Receptionist] has been fabulous, both as a friendly face to help patients and as an efficient back-office support person. I recommend WelcomeWare to anyone who is having staffing challenges as well as anyone who just wants a more efficient front desk.”
Danielle Hines, Practice Manager, Hamilton PT
“Our Welcomer [Virtual Receptionist], is amazing. She is already picking up so much and is an immediate help to our clinic. I am blown away by how quick your customer service team responds when I need help. Same person each time, which is nice, and they are friendly and immediately helpful.”
Lloyd Beckett, Owner, Dirigo PT & Performance
“There is convenience of not having to worry about additional staff members. Not having to hire and retain for a position that typically has a lot of turnover. Having that factor into any expansion plans, or the ease of the day to day has been really invaluable.”
Brad Powell, PT, DPT, Owner & CEO – Foundation Physical Therapy
“Before implementing WelcomeWare, we struggled with maintaining consistent front desk coverage and ensuring seamless communication, especially during peak hours. Our main objective was to enhance the patient experience by streamlining check-ins and providing real-time support without sacrificing personal in person human touch. Since adopting WelcomeWare, we’ve noticed a significant improvement in efficiency and patient satisfaction, with fewer bottlenecks at the front desk. What makes me happiest about working with WelcomeWare is their intuitive platform and exceptional support team, which has made the transition incredibly smooth.”
Ryan Lynch, Owner – Lynch Physical Therapy
“WelcomeWare has been a great addition to our practice. It has saved us huge amounts of time and money while providing competent and reliable staff. The Welcomers are now an interwoven part of our team, just like previous in-person staff, and are excellent with all patient interactions. Highly recommended!”
Michael Tardio, VP of Operations, ESSMC
“Welcomeware has met the needs of our practice. It allows us to be more streamlined and more efficient during patient intake and serve multiple clinics all at the same time. During the difficult times with hiring that this country has faced, Welcomeware has allowed us to focus more on patient care and less time on hiring. The customer service is top notch and starts with the sales team and hasn’t skipped a beat with the onboarding team. They have all been a great group of individuals to work with!”
Tammy Kammenzind, Treasury Manager – Mt. Lebanon Tax Office
“Our Municipality needed a new approach to managing a central reception area, where visitors to various departments were welcomed daily, without having to relocate employees or pay for additional staff.
Implementing WelcomeWare has allowed us to better serve our visitors, increase efficiency within our departments, and enhance security. With a simple tap of the appropriate button on the kiosk, our visitors get a quick response from the agent who is an expert in the service area. WelcomeWare has also enhanced our employee experience as those personnel who would normally share the staffing duties in the shared reception area can now greet their visitors directly from their desks.
Finally, WelcomeWare is incredibly attentive to our needs, both during the implementation, and on an ongoing basis. They check in frequently to see if our requirements are being met, and if we do have a question or issue, they are handled quickly and with the utmost courtesy.”
Michael Edgington, Empower Physical Therapy
“With WelcomeWare, we can ensure Patient Care Coordinator coverage every day, for all operating hours. Our Clinical Directors aren’t calling me at 5:30 in the morning when their PCC calls out and they don’t know who’s going to be there to check in patients. Now, with a click of a button, patients can speak to someone at any hour of the day.”
Michelle Rizzo, Secretary/Open Records Officer – Mt. Lebanon Municipality
“WelcomeWare’s virtual kiosk has proven to be an excellent addition to our resident (customer) service experience. Enabling residents to connect live with specific departments makes the resident experience more efficient and streamlined. I highly recommend WelcomeWare to any company wanting or needing to integrate technology into the customer experience.”
Polly Swingle, The Recovery Project
“With the changes happening in reimbursement in the world of physical therapy, as a business owner I continually look for ways to streamline our overall expenses. The Recovery Project is a rehab outpatient company with 3 clinics and over 120 employees, and opening a 4th clinic in 2023. I reached out to WelcomeWare to learn and trail their product. The customer service, training and product is exceptional. Our newest clinic will be using the product, resulting in saving the company from having to hire an additional patient care coordinator. I highly recommended the product and working with the WelcomeWare staff.“
Cristy Schollaert, VP of Clinical Operations, The Physical Therapy Institute
“WelcomeWare is a great help with budgets by increasing arrival percentage and productivity. One of the most frustrating things is to hire, maintain and keep great staff. My staff are happier because WelcomeWare is in the office.“
Dr. Bryan Pearlman, Dr. Lena Pearlman & Associates
“Our mental health practice is run by my Wife and I. Between treating patients and practice management we didn’t want to worry about running the front desk. WelcomeWare is used to check-in patients and support our in-person receptionist. Ensuring our front desk remains permanently staffed, affording us more time to focus on treating patients. WelcomeWare has been a convenient and helpful solution that has been easily adjusted to by our patients.”
Frank Olea, CEO, Olea Kiosks
“With labor shortages everywhere the WelcomeWare application is perfect for all sorts of Industries. I jumped on the opportunity to work with WelcomeWare because I believe the solution is a rock-solid way to keep companies serving their customer base with high-quality live service.”
Kacie Skidd, CSO, StretchLab
“During a time when hiring became an obstacle, WelcomeWare stepped in to save the day. We were able to quickly get them up to speed on our systems; the staff has been nothing short of impeccable.”
