Case Studies
How WelcomeWare Enabled Bacci & Glinn to Retain Their Front Office Manager and Increase Patient Check-In Efficiency
Bacci & Glinn PT, a Kinetic Care Group Company is a 2 clinic physical therapy practice with locations in Visalia and Hanford, California. Short-staffed, Bacci...
How WelcomeWare And Welcomers (Virtual Receptionists) Have Eliminated Hiring Challenges and Increased Coverage
Evolution Physical Therapy is a 14-location physical therapy practice with locations nationwide. Audrey Medlock, the National Office Manager responsible for...
How The Physical Therapy Institute Increased Patient Volume with WelcomeWare
The Physical Therapy Institute (PTI) has been helping patients on the road to recovery for 26 years. With 24 locations around the Pittsburgh area, managing...
How The Recovery Project Increased Referrals With WelcomeWare
The Recovery Project (founded in 2003) is a rehabilitation practice that provides aggressive, focused, and effective rehabilitation to people with spinal cord...
How A Sports Medicine Physical Therapy Practice Grew 33% Without Increasing Front Desk Headcount
The East Suburban Sports Medicine Center (ESSMC) is a 38-year-old physical therapy practice located in Pittsburgh’s eastern suburbs with six...
How WelcomeWare Helped Dirigo Physical Therapy Keep Their Rockstar Receptionist
The SituationBusinesses everywhere have been immensely challenged in the last two years with hiring, resignations, and the needs for remote work. Physical...
How a Premier PT Practice Reduced Costs and Eliminated Receptionist Turnover
SituationHigh turnover in front desk coverage required therapists to take on administrative roles that distracted attention from patients and negatively...