Orthopedic Check-In Kiosk for Smoother Patient Flow
• Accelerate High-Volume Patient Intake
• Ensure Upfront Collections & Pre-Auths
• Maximize Surgeon & Provider Capacity
Real Impact
$1 million in impact in just one year. See how a healthcare provider achieved these results in this case study.
36% decrease in labor costs
$269K saved in first year
6% Decreased unbilled slots
$2,900 more revenue/day
*Results may vary based on practice size, location, and implementation.
The WelcomeWare Platform: Kiosk + Virtual Front-Desk
In a busy orthopedic office, a crowded lobby directly affects patient comfort—especially for individuals experiencing acute pain or mobility limitations. The WelcomeWare Kiosk enables swift, self-service check-ins to keep patient flow moving continuously.
When patients require extra assistance with complex intake forms, insurance cards, or specialized inquiries, a live virtual receptionist is available at the tap of a screen. This hybrid model keeps your lobby moving, reduces physical lines, and frees your on-site staff to manage immediate clinical priorities.
Game Changing Features
Easy to use, web-based platform
Customized branding and forms
Cover multiple locations
Works with any EMR system
Advanced reporting dashboard
Text or email notifications
The WelcomeWare Difference
Top-Tier Security & Compliance
Consistent A-level audit scores and full compliance with leading healthcare IT and privacy standards.
Complete IT Support
We handle all hardware and assistant troubleshooting so your team can stay focused on patient care.
Data-Driven Insights
Robust dashboards and metrics that help you adjust staffing, track performance, and optimize operations.
Proven Industry Trust
Validated, recommended, and used by top organizations across the industry.
White-Glove Customer Experience
Fast responses, hands-on onboarding, and ongoing support from a dedicated success team.
Enterprise-Grade Reliability & Commercial-Grade Hardware
Healthcare practices nationwide trust WelcomeWare’s purpose-built kiosks for scalable, reliable performance that keeps every front desk running smoothly, even in high-traffic environments.
Drive Orthopedic Efficiency with Welcomer Virtual Assistants
Scale your administrative capacity without expanding your physical footprint. Welcomer virtual assistants manage critical operational tasks—from surgical scheduling coordination to pre-authorization verifications—allowing your clinical staff to focus entirely on musculoskeletal care.
What Welcomers Do for Your Orthopedic Practice
Greet arriving patients via kiosk, guide intake, and confirm specialized paperwork.
Direct phone traffic precisely to triage, imaging, physical therapy, or specific physician pods.
Manage high-volume appointment check-ins to prevent overcrowding in the lobby.
Answer general patient inquiries regarding practice locations, parking accessibility, and visit requirements.
Maintain clean, updated electronic health records (EHR) prior to clinical handoffs.
Coordinate consultations, follow-up visits, and post-operative checks.
Manage complex multi-provider schedules across different clinic locations and surgical days.
Issue automated, personalized reminders to drastically reduce missed appointments.
Rapidly backfill canceled slots to maximize surgeon and specialist utilization.
Verify specialized orthopedic insurance coverage and benefit limits prior to appointments.
Assist with pre-authorizations for diagnostic imaging (MRI, X-ray) and outpatient procedures.
Process co-pays, outstanding balances, and self-pay estimates seamlessly.
Resolve billing queries transparently, ensuring patients understand their care costs upfront.
Manage follow-ups on unpaid claims to protect practice cash flow.
Combine Welcomers with WelcomeWare and Unlock Greater Value
Utilize WelcomeWare kiosks to ensure front desk coverage and promote operational efficiencies. Leverage Welcomers across multiple locations, ensuring cost effective coverage everywhere.
