The Modern Front Desk Powered by

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Raintree now integrates with WelcomeWare, a kiosk-based check-in solution with self check-in and live video functionality - designed to address front desk staffing challenges through a remote workforce.

“The seamless integration between Raintree and WelcomeWare delivers a comprehensive, high-quality front desk solution. It has allowed us to unlock operational efficiencies that have truly transformed our practice.”

Brittany Smith
Vice President of Patient Services Coury & Buehler Physical Therapy

Proven Impact

Measurable results in operational efficiency and patient satisfaction:

60% Reduced Overhead

Lower front desk labor costs

95% Collection Rate

Higher point-of-service collections

5Star Rating

Patient satisfaction across millions of check-ins

Administrative Solutions For Your Front Desk!

Lower Staffing Costs, Improve Your Patient Experience, and Boost Revenue.

Three Standalone Products. Deploy Solutions Independently or Together for Maximum Impact

Interactive Kiosks

Strategic Raintree Integration The only virtual platform deeply integrated with Raintree for unified self-service or assisted check-ins.

White-Glove Support Hands-on implementation, rapid technical response, and total hardware troubleshooting.

Top-Tier Security & Compliance Validated through rigorous enterprise-grade security audits and fully compliant with strict healthcare IT and patient privacy regulations.

Virtual Assistants

Healthcare data protection requires total control. Our Welcomers™ virtual assistants are full-time, dedicated employees—never independent contractors—flexible to your administrative needs, including: patient check-in, scheduling, insurance authorizations and verifications, inbound and outbound calls, etc.

Dedicated Full-time Employees
 Supplement or replace your in-clinic team, flexible to your administrative needs.

Unmatched Security and Compliance ISO 27001 certification, strict HIPAA compliance, secure VPNs, managed antivirus, operating on WelcomeWare-owned, monitored, and audited workstations.

Fully Managed Administrative Staffing Highly vetted candidates, Welcomer certification training, payroll and benefits covered, and ongoing customer support.

Online Intake

WelcomeForms is an online intake solutions that increases pre-arrival completion rates, boost front desk staff efficiency, and improves compliance. Operating independently or alongside your WelcomeWare Kiosks, it ensures maximum practice efficiency and patient convenience.

Any Device, Anywhere Patients can complete secure, customizable intake forms from a phone, tablet, or computer prior to their visit.

Pick Up & Continue Patients can save their progress and finish forms later, either at the clinic with a live kiosk agent or by scanning a QR code on their phone.

Performance Dashboard Gives front desk teams a single dashboard to manage the entire intake process and track completion status.

Key Benefits for Your Practice

Solve Front Desk Staffing

Eliminate coverage gaps from turnover, sudden call-outs, or extended hours using your own remote employees, WelcomeWare's dedicated virtual receptionists ("Welcomers"), or a hybrid model.

Reduce Labor Overhead

Centralize staff and cross-cover multiple clinic locations to cut front-office labor costs by up to 60%.

Protect Revenue & Patient Experience

Capture real-time copays and confirm appointments directly at the kiosk. Over 50% of check-ins are completed unassisted in 30–40 seconds—with immediate live-agent backup for any exceptions.

Seamless Syncing

Check-in statuses, scanned IDs, and payments automatically post straight into the patient's Raintree chart in real time.

White Glove Onboarding

WelcomeWare handles 100% of the kiosk hardware procurement, configuration, shipping, and ongoing equipment support.

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