Eliminate Your Front Desk Challenges With The WelcomeWare Kiosk Software
Greet Visitors, Process Check-Ins, And Manage Documents With A Staff Member Who Can Cover Multiple Front Desks At Once.
Game Changing Features
Easy to use,
web-based platform
Customized branding,
routing, and forms
Cover multiple locations
with fewer receptionists
Text or email notifications
upon visitor arrival
Document scanning
of all sizes
Customized reporting
dashboard
WelcomeForms: Remote & In-Clinic Intake
Through WelcomeForms, patients complete secure paperwork on their own devices before arriving. Any unfinished forms are finalized in the clinic via a QR code or with a WelcomeWare agent, accelerating the intake process.
Remote Face-To-Face Interactions
WelcomeWare provides high-definition, two-way video that enables remote receptionists to greet on-site visitors in real-time.
Document Capture
With integrated kiosk hardware, WelcomeWare enables instant scanning of IDs, insurance cards, and paper forms.
Seamless Workflow Integration
Serving as a versatile overlay, the WelcomeWare platform works side by side with your existing EMR, CRM, or PMS software without requiring complex migrations.
Customizable Screen
WelcomeWare allows organizations to fully customize the visual layout and branding of their kiosks, including the check-in screen, waiting screens, end-of-session screens, virtual backgrounds, and more.
Dynamic Digital Intake Forms
Guest registration is streamlined with WelcomeWare’s digital intake forms, allowing visitors to enter data and sign directly on the kiosk screen, while having live assistance from a remote receptionist.
Security Protocols
HIPAA Compliant
Civicom has put safeguards in place to be compliant with the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and associated regulations. We have engaged in a comprehensive HIPAA audit and training program for employees and have an active HIPAA compliance policy. We have established an annual review of our compliance practices to assure we remain in line with HIPAA requirements.
Info Security
We maintain a comprehensive information security policy that serves as the foundation for the development and implementation of our security practices. These practices are designed to ensure the confidentiality, integrity, and security of data within our locations and the information systems owned and operated by our company. We are also ISO 27001 certified, demonstrating our commitment to internationally recognized information security standards. In addition, we employ a full-time Data Protection Officer and a full-time Compliance Officer.
Culture of Confidentiality
Our organizational mindset is that we are stewards of client and respondent data and it is our responsibility to protect and safeguard it. All employees record our Oath of Confidentiality every quarter and also have signed a confidentiality agreement. The Quarterly Oath helps each employee remember their personal responsibilities to safeguard all data and PII and to follow required protocols.