Smarter Member Check-Ins and Front Desk Support for Fitness Facilities
• Ensure Seamless Front Desk Coverage
• Increase Scheduled Appointments and Collections
• Reduce Operating Costs
• Create A Positive Member Experience
Real Impact
33% Growth, No Additional Hiring. See how East Suburban Sports Medicine Center expanded from 6 to 8 locations without increasing front desk staff in our case study.
Optimized Front Desk
Reduced Headcount
Decreased Staff Burnout
Maintained Collections & Scheduled Appointments
*Results may vary based on business size, location, and implementation.
The WelcomeWare Kiosk and Virtual Front-Desk Receptionist Platform
Long lines and overwhelmed staff can ruin the member experience in fitness centers and gyms. The WelcomeWare Kiosk solves this by streamlining check-ins, reducing wait times, and easing the burden on your team. It ensures every visit is smooth, fast, and frictionless, allowing your staff to focus on helping members reach their fitness goals.
Game Changing Features
Easy to use, web-based platform
Customized branding and forms
Cover multiple locations
Works with any EMR system
Advanced reporting dashboard
Text or email notifications
The WelcomeWare Difference
Top-Tier Security & Compliance
Consistent A-level audit scores and full compliance with leading healthcare IT and privacy standards.
Complete IT Support
We handle all hardware and assistant troubleshooting so your team can stay focused on patient care.
Data-Driven Insights
Robust dashboards and metrics that help you adjust staffing, track performance, and optimize operations.
Proven Industry Trust
Validated, recommended, and used by top organizations across the industry.
White-Glove Customer Experience
Fast responses, hands-on onboarding, and ongoing support from a dedicated success team.
Robust, High-Performance Solutions
WelcomeWare’s kiosks and virtual assistant services are designed for reliability and scalability, ensuring smooth, consistent performance even during peak demand in any environment.
Maximize Your Fitness Center or Gym Efficiency with a Welcomer Virtual Assistant
Our Welcomer Virtual Assistant handles key tasks like member check-ins, class scheduling, membership billing, and more, boosting your gym’s efficiency. Free up your team to focus on training and member support while we take care of the rest. Need something specific for your fitness center or gym? We’ll tailor a solution to fit your unique needs.
What Welcomers Can Do for Your Fitness Center or Gym
Answer incoming calls and route them efficiently to the right trainer or department within your fitness center or gym.
Welcome members virtually, manage the reception area with professionalism, and ensure a seamless check-in process for all members.
Schedule, confirm, and reschedule personal training sessions, group classes, and appointments to minimize downtime and no-shows, optimizing your trainers' time.
Address member inquiries, explain fitness programs and services, and provide friendly support from check-in to checkout, enhancing the overall member experience.
Maintain and update member records, track fitness goals, and ensure accurate information to support their ongoing fitness journey.
Confirm upcoming personal training sessions and group fitness classes, and reschedule as needed to maximize your gym’s scheduling efficiency.
Maintain an organized appointment calendar, ensuring efficient use of time slots for personal training, group classes, and other services.
Send appointment reminders and class notifications to members, ensuring they are aware of their upcoming sessions and reducing cancellations and no-shows.
Manage cancellations and no-shows to minimize disruptions and keep the schedule on track.
Process membership payments and follow up on any outstanding balances to ensure quick resolution for memberships, classes, and personal training services.
Verify member membership plan details, renewal dates, and benefits to confirm eligibility, reducing billing issues.
Address billing inquiries, resolve discrepancies, and ensure clear communication about charges for services rendered, such as classes, training sessions, or additional amenities.
Manage accounts receivable, handle collections, and ensure timely payment processing for gym memberships, personal training, and class bookings.
Prepare and submit accurate billing statements to members, ensuring transparency and clarity on gym costs.
Combine Welcomers with WelcomeWare and Unlock Greater Value
Utilize WelcomeWare kiosks to ensure front desk coverage and promote operational efficiencies. Leverage Welcomers across multiple locations, ensuring cost effective coverage everywhere.
