Smarter Check-Ins and Front Desk Support for Mental Health Practices
• Ensure smooth front desk operations
• Reduce wait times
• Enhance patient satisfaction
• Help your team stay focused on delivering care
Real Impact
$1 million in impact in just one year. See how a healthcare provider achieved these results in this case study.
36% decrease in labor costs
$269K saved in first year
6% Decreased unbilled slots
$2,900 more revenue/day
*Results may vary based on practice size, location, and implementation.
The WelcomeWare Kiosk and Virtual Front-Desk Receptionist Platform
Overwhelmed staff and long waits can add to patient stress in mental health settings. The WelcomeWare Kiosk streamlines check-ins, reduces administrative workload, and creates a smoother, faster, and more calming patient experience.
Game Changing Features
Easy to use, web-based platform
Customized branding and forms
Cover multiple locations
Works with any EMR system
Advanced reporting dashboard
Text or email notifications
The WelcomeWare Difference
Top-Tier Security & Compliance
Consistent A-level audit scores and full compliance with leading healthcare IT and privacy standards.
Complete IT Support
We handle all hardware and assistant troubleshooting so your team can stay focused on patient care.
Data-Driven Insights
Robust dashboards and metrics that help you adjust staffing, track performance, and optimize operations.
Proven Industry Trust
Validated, recommended, and used by top organizations across the industry.
White-Glove Customer Experience
Fast responses, hands-on onboarding, and ongoing support from a dedicated success team.
Enterprise-Grade Reliability & Commercial-Grade Hardware
Healthcare practices nationwide trust WelcomeWare’s purpose-built kiosks for scalable, reliable performance that keeps every front desk running smoothly, even in high-traffic environments.
Maximize Your Mental Health Practice Efficiency with a Welcomer Virtual Assistant
Our Welcomer Virtual Assistant handles essential tasks like call management, appointment scheduling, patient billing, and more, boosting practice efficiency. This allows your team to focus on patient care while we handle the rest. Need a specific solution for your mental health practice? We’ll tailor it to fit your needs.
What Welcomers Can Do for Your Mental Health Practice
Answer incoming calls and route them to the appropriate mental health professional or department.
Welcome patients virtually, easing their anxiety and guiding them through the check-in process with care and professionalism.
Schedule, confirm, and reschedule therapy or consultation appointments, helping to reduce wait times and no-shows.
Address patient inquiries about therapy services, explain treatment options, and provide empathetic support from check-in to follow-up, enhancing patient experience.
Maintain and update patient records, ensuring accuracy and continuity of care for ongoing treatment plans.
Confirm upcoming mental health appointments and reschedule as needed to optimize scheduling efficiency.
Maintain an organized appointment calendar, ensuring the right time is allocated for therapy sessions, consultations, or assessments.
Send appointment reminders and ensure patients are prepared for their sessions, reducing cancellations and no-shows.
Manage cancellations and reschedules to minimize disruptions, keeping your practice running smoothly.
Process insurance claims promptly, following up on unpaid claims to ensure quick resolution for mental health services.
Verify patient insurance coverage and benefits to confirm eligibility and reduce billing issues related to mental health treatments.
Address patient billing inquiries, resolve discrepancies, and ensure transparent communication regarding therapy and treatment costs.
Manage accounts receivable, handle collections, and ensure timely payment processing for mental health services.
Prepare and submit accurate billing statements, ensuring transparency and clarity for patients regarding their treatment costs.
Combine Welcomers with WelcomeWare and Unlock Greater Value
Utilize WelcomeWare kiosks to ensure front desk coverage and promote operational efficiencies. Leverage Welcomers across multiple locations, ensuring cost effective coverage everywhere.
