by Joseph Elevado | May 9, 2024 | Blog, Front Desk, Healthcare
How Your Front Desk Can Help With PT Patient Documentation And Make Light Work of Paperwork 57% of physical therapist burnout is caused by patient documentation. (TechTarget) Patient documentation is one of the most burdensome tasks for physical therapists (PTs). In...
by Joseph Elevado | Apr 22, 2024 | Blog, Front Desk, Healthcare
4 Steps To Measure Customer Satisfaction And Track Your Business’s Success Regardless of your industry, customer satisfaction is one of the most critical factors of your business’ success. The problem? Customers are getting harder to impress. 93% of customer service...
by Joseph Elevado | Apr 8, 2024 | Blog, Front Desk, Healthcare
Helping Your Front Desk Succeed: 7 Tips For Effective Receptionist Performance Evaluations 41% of employees leave their company due to a lack of learning and development opportunities. (McKinsey & Company 2022, “The Great Attrition”) Your receptionists play a...
by Joseph Elevado | Mar 22, 2024 | Blog, Front Desk, Healthcare
Top 5 Factors That Affect Healthcare Front Desk Performance Poor front desk performance can drastically impede your clinic’s patient experience, leading to frustration and attrition. Thus, you must improve your front desk performance to maximize your clinic’s bottom...
by Joseph Elevado | Feb 28, 2024 | Blog, Front Desk, Healthcare
7 Best Practices For Using KPIs For Receptionist Training Measuring key performance indicators or KPIs for receptionist training is crucial to facilitating a positive customer experience. However, having numbers alone is insufficient — you must know how to leverage...
by Joseph Elevado | Feb 20, 2024 | Blog, Front Desk, Healthcare
Why Is It Important To Measure Front Desk Performance For Your Business? Do you want to learn how to improve your front desk performance? Then, you need to crunch the numbers. Measuring front desk performance is vital to the operational success of your business. With...
