Interesting Reads About Remote Receptionist Service and Platforms
Helping Your Front Desk Succeed: 7 Tips For Effective Receptionist Performance Evaluations
41% of employees leave their company due to a lack of learning and development opportunities. (McKinsey & Company 2022, “The Great Attrition”)Your...
Top 5 Factors That Affect Healthcare Front Desk Performance
Poor front desk performance can drastically impede your clinic’s patient experience, leading to frustration and attrition. Thus, you must improve your front...
7 Best Practices For Using KPIs For Receptionist Training
Measuring key performance indicators or KPIs for receptionist training is crucial to facilitating a positive customer experience. However, having numbers...
Why Is It Important To Measure Front Desk Performance For Your Business?
Do you want to learn how to improve your front desk performance? Then, you need to crunch the numbers. Measuring front desk performance is vital to the...
What Is Patient Activation And Why Is It Important In Physical Therapy?
A 2013 meta-study on patient activation confirms that patient activation leads to better patient outcomes. Patients who are “activated” are more likely to...
Gauging Staff Success: 4 Crucial KPIs You Need To Measure For A Fruitful Front Desk Performance Review
The front desk has a significant impact on the customer experience. Thus, to create the ideal customer experience, you need to enhance your front desk....
2024 Patient Experience Trends You Should Watch Out For
A 2022 Forbes article revealed something riveting about the U.S. healthcare system: 60% of patients had entirely negative care experiences that year. As the...
Your PTs are getting close to calling it quits. Here’s why (and how you can save them)
In October 2023, the American Physical Therapy Association (APTA) published a harrowing report about the state of PT staffing in outpatient physical therapy...
5 Common Healthcare Front Desk Problems And Their Solutions Every Practice Manager Needs To Know
Your front desk has a significant impact on the success of your medical practice. Having that said, there are many challenges that can cause both short-term...
Delivering Excellent Customer Service: 9 Front Desk Training Best Practices You Need To Know
Every employee in your business plays a role in delivering satisfactory customer service that makes your customers want to return. Out of all of them,...
Patient Dropouts At Your PT Clinic? 8 Telltale Signs Your Patients Are About To Call It Quits
Have you noticed if your patients are slowly dropping out of your physical therapy (PT) clinic? Patient dropouts are subtle and hard to notice, but their...
“Thank You For Your Patience!” — How To Improve Patient Wait Times: 5 Effective Methods
A 2022 Survey of Physician Appointment Wait Times and Medicare and Medicaid Acceptance Rates found that it takes an average of 26.0 days to schedule a new...