Interesting Reads About Remote Receptionist Service and Platforms
Decreasing Cost-to-Collect To Improve Revenue Cycle ROI In Healthcare: 5 Ways Your Staff Can Help
In healthcare financial management, cost-to-collect significantly impacts your practice’s revenue cycle. Reducing it is crucial to increasing your bottom line...
Front Desk Kiosks: Should PT Practices Use Them?
With the world’s aging population and the prevalence of chronic diseases and other forms of illness, the demand for healthcare services has seen a steady...
Managing Patient Reminders: 6 Best Practices For Giving Patients A Heads-Up
Patient reminders are a vital part of daily healthcare clinic operations. While they seem to have a minor part in clinical communications, by and large, they...
How To Reduce Bad Debt In Your Healthcare Practice: 5 Factors You Should Consider
When maintaining your practice’s revenue cycle, knowing how to reduce bad debt in healthcare is necessary. ut minimizing bad debt involves more than reminding...
Improving Patient Collections: 4 Effective Tips To Elevate Your PT Practice’s Bottom Line
Over-the-counter patient collections are one of the most important aspects of running a physical therapy practice, as they define a significant portion of the...
How To Improve Patient-Provider Communication In Your PT Clinic: 7 Best Practices
Take a look at your list of clinic improvement items. Factors such as provider expertise, patient care quality, and waiting room facilities may most likely be...
How Your Front Desk Can Help With PT Patient Documentation And Make Light Work of Paperwork
57% of physical therapist burnout is caused by patient documentation. (TechTarget)Patient documentation is one of the most burdensome tasks for physical...
4 Steps To Measure Customer Satisfaction And Track Your Business’s Success
Regardless of your industry, customer satisfaction is one of the most critical factors of your business’ success. The problem? Customers are getting harder to...
Helping Your Front Desk Succeed: 7 Tips For Effective Receptionist Performance Evaluations
41% of employees leave their company due to a lack of learning and development opportunities. (McKinsey & Company 2022, “The Great Attrition”)Your...
Top 5 Factors That Affect Healthcare Front Desk Performance
Poor front desk performance can drastically impede your clinic’s patient experience, leading to frustration and attrition. Thus, you must improve your front...
7 Best Practices For Using KPIs For Receptionist Training
Measuring key performance indicators or KPIs for receptionist training is crucial to facilitating a positive customer experience. However, having numbers...
Why Is It Important To Measure Front Desk Performance For Your Business?
Do you want to learn how to improve your front desk performance? Then, you need to crunch the numbers. Measuring front desk performance is vital to the...