Interesting Reads About Remote Receptionist Service and Platforms
4 Factors You Should Consider When Training Your Front Desk For Patient Collections
Your receptionists play a crucial role in improving your practices’ patient collections. However, managing collections to facilitate patient billing is more...
Patient Cancellations And No-Shows: Why Do They Happen?
In the healthcare industry, patient no-shows and cancellations are a common problem. Physical therapy clinics can experience this at a high rate. According to...
Maximizing Upfront Collections With Your Receptionists: 6 Best Practices
Patient collection rates have fallen from 54.8% to 47.8%. (TechTarget)80% of appointments that go unbilled the first time are never billed again. Missing...
Top 5 De-escalation Skills Your Healthcare Staff Needs
More than 40% of healthcare workers experience verbal abuse from patients and visitors at least once throughout their careers. (World Health...
Should You Outsource Your Receptionists? What You Need To Know To Improve Your Customer Experience
The customer experience is one of the most essential aspects of business success. In addition to your products and services, your customers value how you...
Decreasing Cost-to-Collect To Improve Revenue Cycle ROI In Healthcare: 5 Ways Your Staff Can Help
In healthcare financial management, cost-to-collect significantly impacts your practice’s revenue cycle. Reducing it is crucial to increasing your bottom line...
Front Desk Kiosks: Should PT Practices Use Them?
With the world’s aging population and the prevalence of chronic diseases and other forms of illness, the demand for healthcare services has seen a steady...
Managing Patient Reminders: 6 Best Practices For Giving Patients A Heads-Up
Patient reminders are a vital part of daily healthcare clinic operations. While they seem to have a minor part in clinical communications, by and large, they...
How To Reduce Bad Debt In Your Healthcare Practice: 5 Factors You Should Consider
When maintaining your practice’s revenue cycle, knowing how to reduce bad debt in healthcare is necessary. ut minimizing bad debt involves more than reminding...
Improving Patient Collections: 4 Effective Tips To Elevate Your PT Practice’s Bottom Line
Over-the-counter patient collections are one of the most important aspects of running a physical therapy practice, as they define a significant portion of the...
How To Improve Patient-Provider Communication In Your PT Clinic: 7 Best Practices
Take a look at your list of clinic improvement items. Factors such as provider expertise, patient care quality, and waiting room facilities may most likely be...
How Your Front Desk Can Help With PT Patient Documentation And Make Light Work of Paperwork
57% of physical therapist burnout is caused by patient documentation. (TechTarget)Patient documentation is one of the most burdensome tasks for physical...