Smarter Guest Check-Ins and Front Desk Support for Hospitality
• Ensure Seamless Front Desk Coverage
• Improve Guest Satisfaction
• Reduce Wait Times
• Enhance Operational Efficiency
Real Impact
Streamlined Service, No Extra Staff. See how Mt. Lebanon achieved these results in our case study.
5-Sec average wait time
100% Patient check-ins done through WelcomeWare
23-Sec average check‑in
*Results may vary based on business size, location, and implementation.
The WelcomeWare Kiosk and Virtual Front-Desk Receptionist Platform
Long lines and overwhelmed staff can negatively impact the guest experience in hotels, resorts, or other hospitality venues. The WelcomeWare Kiosk solves this by streamlining check-ins, reducing wait times, and easing the burden on your front desk team. It ensures every guest’s arrival is smooth, fast, and frictionless, so your staff can focus on creating memorable experiences for each guest.
Game Changing Features
Easy to use, web-based platform
Customized branding and forms
Cover multiple locations
Works with any EMR system
Advanced reporting dashboard
Text or email notifications
The WelcomeWare Difference
Top-Tier Security & Compliance
Consistent A-level audit scores and full compliance with leading healthcare IT and privacy standards.
Complete IT Support
We handle all hardware and assistant troubleshooting so your team can stay focused on patient care.
Data-Driven Insights
Robust dashboards and metrics that help you adjust staffing, track performance, and optimize operations.
Proven Industry Trust
Validated, recommended, and used by top organizations across the industry.
White-Glove Customer Experience
Fast responses, hands-on onboarding, and ongoing support from a dedicated success team.
Robust, High-Performance Solutions
WelcomeWare’s kiosks and virtual assistant services are designed for reliability and scalability, ensuring smooth, consistent performance even during peak demand in any environment.
Maximize Your Hospitality Business Efficiency with a Welcomer Virtual Assistant
Our Welcomer Virtual Assistant handles key tasks like guest check-ins, reservation management, billing, and more, boosting your hospitality business's efficiency. Free up your team to focus on personalized guest services while we take care of the rest. Need something specific for your hotel, resort, or hospitality venue? We’ll tailor a solution to fit your unique needs.
What Welcomers Can Do for Your Hospitality Business
Answer incoming calls and route them efficiently to the appropriate department or team member within your hotel, resort, or hospitality venue.
Welcome guests virtually, manage the reception area with professionalism, and ensure a smooth check-in process for every guest.
Schedule, confirm, and reschedule reservations, spa appointments, dining services, or other guest activities, ensuring minimal downtime and maximum occupancy.
Address guest inquiries, provide recommendations, and assist with requests, enhancing their experience from check-in to check-out.
Confirm upcoming guest reservations, dining appointments, and spa bookings, and reschedule as needed to optimize availability.
Maintain an organized reservation calendar for rooms, dining, and guest activities, ensuring efficient use of time and resources.
Send reminders to guests about their upcoming stays or appointments, reducing cancellations.
Manage cancellations and no-shows to keep the schedule on track and minimize disruptions to your hospitality services.
Process guest payments and follow up on any outstanding balances to ensure timely resolution.
Verify guest packages, special offers, and membership details to confirm eligibility and minimize billing issues.
Address billing inquiries, resolve discrepancies, and ensure clear communication about charges for services rendered, including rooms, amenities, and dining.
Manage accounts receivable, handle collections, and ensure timely payment processing for stays, dining, and other services.
Combine Welcomers with WelcomeWare and Unlock Greater Value
Utilize WelcomeWare kiosks to ensure front desk coverage and promote operational efficiencies. Leverage Welcomers across multiple locations, ensuring cost effective coverage everywhere.
