Frictionless Check-Ins and Patient Flow for Urgent Care Centers
• Streamline check-ins
• Reduce wait times
• Improve communication
• Ensure a smooth and efficient experience
Real Impact
$1 million in impact in just one year. See how a healthcare provider achieved these results in this case study.
36% decrease in labor costs
$269K saved in first year
6% Decreased unbilled slots
$2,900 more revenue/day
*Results may vary based on practice size, location, and implementation.
The WelcomeWare Kiosk and Virtual Front-Desk Receptionist Platform
Overcrowded waiting areas and overwhelmed staff are common challenges in urgent care settings. The WelcomeWare Kiosk addresses these by simplifying patient check-ins and reducing administrative workload. This ensures that every patient has a swift, frictionless experience, allowing your staff to focus on providing care.
Game Changing Features
Easy to use, web-based platform
Customized branding and forms
Cover multiple locations
Works with any EMR system
Advanced reporting dashboard
Text or email notifications
The WelcomeWare Difference
Top-Tier Security & Compliance
Consistent A-level audit scores and full compliance with leading healthcare IT and privacy standards.
Complete IT Support
We handle all hardware and assistant troubleshooting so your team can stay focused on patient care.
Data-Driven Insights
Robust dashboards and metrics that help you adjust staffing, track performance, and optimize operations.
Proven Industry Trust
Validated, recommended, and used by top organizations across the industry.
White-Glove Customer Experience
Fast responses, hands-on onboarding, and ongoing support from a dedicated success team.
Enterprise-Grade Reliability & Commercial-Grade Hardware
Healthcare practices nationwide trust WelcomeWare’s purpose-built kiosks for scalable, reliable performance that keeps every front desk running smoothly, even in high-traffic environments.
Maximize Your Urgent Care Center’s Efficiency with a Welcomer Virtual Assistant
Our Welcomer Virtual Assistant can assist with managing appointments, patient inquiries, insurance verification, and more. By taking care of time-consuming administrative tasks, your team can dedicate more focus to providing immediate care to patients in need.
What Welcomers Can Do for Your Urgent Care Center
Answer incoming calls, triage inquiries, and direct patients to the appropriate departments or medical professionals within your urgent care center.
Welcome patients virtually and manage the check-in process efficiently, helping reduce wait times and streamline patient flow.
Schedule, confirm, and reschedule urgent care appointments, ensuring that your center operates at maximum efficiency during peak hours.
Address patient questions about services, symptoms, and insurance, providing quick, accurate information to help ease their concerns.
Maintain patient records, ensure treatment information is up to date, and facilitate seamless transitions between triage, treatment, and discharge.
Confirm and manage walk-ins, urgent appointments, and follow-ups, ensuring timely care for all patients.
Organize your center’s appointment calendar to optimize available time slots and reduce unnecessary wait times.
Send appointment reminders and ensure patients are prepared for their visit, reducing the risk of missed appointments or no-shows.
Handle cancellations, reschedules, and walk-in patient management to keep the center’s operations running smoothly.
Process insurance claims, follow up on unpaid claims, and reduce billing issues specific to urgent care services.
Verify insurance coverage and eligibility, ensuring that patients’ visits are covered and billing discrepancies are minimized.
Address patient billing inquiries, resolve discrepancies, and ensure transparency regarding treatment charges.
Manage accounts receivable and collections to ensure timely payment for urgent care services.
Provide clear and accurate billing statements, ensuring patients are informed of their costs and covered services.
Combine Welcomers with WelcomeWare and Unlock Greater Value
Utilize WelcomeWare kiosks to ensure front desk coverage and promote operational efficiencies. Leverage Welcomers across multiple locations, ensuring cost effective coverage everywhere.
