Interesting Reads About Remote Receptionist Service and Platforms
What Is Patient Activation And Why Is It Important In Physical Therapy?
A 2013 meta-study on patient activation confirms that patient activation leads to better patient outcomes. Patients who are “activated” are more likely to...
Gauging Staff Success: 4 Crucial KPIs You Need To Measure For A Fruitful Front Desk Performance Review
The front desk has a significant impact on the customer experience. Thus, to create the ideal customer experience, you need to enhance your front desk....
2024 Patient Experience Trends You Should Watch Out For
A 2022 Forbes article revealed something riveting about the U.S. healthcare system: 60% of patients had entirely negative care experiences that year. As the...
Your PTs are getting close to calling it quits. Here’s why (and how you can save them)
In October 2023, the American Physical Therapy Association (APTA) published a harrowing report about the state of PT staffing in outpatient physical therapy...
5 Common Healthcare Front Desk Problems And Their Solutions Every Practice Manager Needs To Know
Your front desk has a significant impact on the success of your medical practice. Having that said, there are many challenges that can cause both short-term...
Delivering Excellent Customer Service: 9 Front Desk Training Best Practices You Need To Know
Every employee in your business plays a role in delivering satisfactory customer service that makes your customers want to return. Out of all of them,...
Patient Dropouts At Your PT Clinic? 8 Telltale Signs Your Patients Are About To Call It Quits
Have you noticed if your patients are slowly dropping out of your physical therapy (PT) clinic? Patient dropouts are subtle and hard to notice, but their...
“Thank You For Your Patience!” — How To Improve Patient Wait Times: 5 Effective Methods
A 2022 Survey of Physician Appointment Wait Times and Medicare and Medicaid Acceptance Rates found that it takes an average of 26.0 days to schedule a new...
7 Effective Team-Building Strategies In Healthcare For Improving Your Clinical Operations
A 2016 analysis of medical errors in the US found that “medical errors” account for 251,000 deaths per year, making it the 3rd leading cause of death in the...
Patient De-escalation: 7 Tactics For Managing Tension
According to a 2014 study on workplace violence against medical staff in a health care setting, patient violence accounts for 75% of aggravated assaults and...
Resolving The Challenges Of Patient Flow In Outpatient Clinics: 6 Effective Strategies
Regardless of advancements in medical technology and techniques, it can be challenging for outpatient clinics to provide patients with convenient access to...
Managing Patient Expectations: What You Need To Know For Clinical Success
Every patient enters the appointment room carrying expectations about the treatment. Some expectations are realistic, while others are unfeasible. In any...
