ESSMC Are Projecting to Save $135K Per Year Using WelcomeWare’s Front-Desk Receptionist Platform
ESSMC needed a flexible and cost-efficient front desk check- in solution that would provide front desk coverage while ensuring high-quality check-ins across their network. The front desk check-in solution would need to work with their software systems, facilitating document completion and payment while providing a seamless experience for returning patients.
Reduction in Front Desk
Headcount Needed:
11.5 > 9.5
The Solution
Across ESSMC’s clinics, WelcomeWare has been incorporated in three different ways: as the sole check-in solution in their newer, lower- volume clinics, and as either a supplemental or backup check-in solution in medium- and high-volume clinics during peak hours – eliminating the initial need to hire more front desk staff while enabling ESSMC to staff their clinics appropriately based on hourly patient volume.
Across all locations, WelcomeWare was used for more than 35% of all patient check-ins, with an average check-in speed of 25 seconds.
The Result
This will result in a projected cost savings of $400k over a three-year period, reducing direct labor costs and indirect costs associated with front desk coverage. WelcomeWare’s efficient and flexible solution ensured fast, high-quality check-ins while supporting ESSMC’s front desk staff, improving the patient experience at all of their clinics.
