How WelcomeWare Enabled Bacci & Glinn to Retain Their Front Office Manager and Increase Patient Check-In Efficiency
Daisy, their front desk manager, who has been with the practice for 7 years and who typically supported their front office coordinators, relocated to Alabama. Bacci & Glinn needed a front desk solution that offered personable, front desk coverage that would enable Daisy to support her in-person team and alleviate the additional front desk workload their front office coordinators were managing.
Bacci & Glinn had 2 vacant front office coordinator positions.
Front office coordinators were spread thin and could not complete all of their daily tasks.
Office Manager Relocating
Bacci & Glinn’s front offer manager was relocating and could not physically support their in-person coordinators.
Lack of Coverage
Patients had a long wait to be checked in and this was hurting patient satisfaction.
The Solution – WelcomeWare
Daisy, Front Desk Manager,
Bacci & Glinn PT,
a Kinetic Care Group Company
Front Office Manager Can Support Team Remotely
Admin Staff Are Supported
Reduction in Front Desk Costs
Optimized Front Desk Operations
Front Desk Properly Staffed and Supported
Whether through in-person interactions with the front office coordinators (in the case of new patients) or through the WelcomeWare kiosk, patient relationships are built and maintained. Bacci & Glinn have also maintained the important influence of their front office manager across their clinics as she directly supports their in-person team as needed.
Reduction in Front Desk Overhead Costs by 40%
The decrease in front desk positions required to be filled means time is saved on hiring and training new office coordinators. WelcomeWare’s implementation has resulted in direct cost savings for Bacci & Glinn and indirect time savings for Daisy.