For those looking for remote receptionist platforms, Zoom Virtual Receptionist would instantly come to mind as the pandemic has made it a household name. But how does it stack up to the live-streaming receptionist platform WelcomeWare? If you’re looking for the cost savings, effectiveness, and flexibility that comes with hiring a remote receptionist, you must choose the platform that best supports your clinic’s needs.
If you’re looking for the cost savings, effectiveness, and flexibility that comes with hiring a remote receptionist, you must choose the platform that best supports your clinic’s needs.
WelcomeWare is the front desk of healthcare. A dedicated receptionist platform designed and built for outpatient clinics. The platform was created to improve your front desk operations, reduce staff headcount and improve your patients’ experience.
Zoom Virtual Receptionist offers similar video conferencing capabilities to the video conferencing app, Zoom.
To understand the differences between the two platforms, it’s important to consider the features of each one.
Here’s what you need to know about WelcomeWare and Zoom Virtual Receptionist:
WelcomeWare is a live-streaming receptionist platform that enables physical therapy practices and outpatient healthcare clinics to eliminate their front desk challenges.
Through WelcomeWare, receptionists can work remotely and cover multiple front desks from a single location. Patients check in using the WelcomeWare kiosk. They are instantly greeted by a live, smiling remote receptionist.
Features of WelcomeWare include:
Zoom introduced the Zoom Rooms Virtual Receptionist feature in February 2021. It was designed to help companies facilitate the front desk while maintaining a safer environment for their customers and staff.
Zoom Virtual Receptionist leverages the same live-streaming capabilities as Zoom. This makes it an appealing option for those already familiar with the platform.
The main features of Zoom Virtual Receptionist include:
Customers may find Zoom Virtual Receptionist appealing due to having a well-known name. Its gradual learning curve allows end-users to facilitate a basic remote receptionist setup.
Zoom Virtual Receptionist has benefits like:
On the other hand, WelcomeWare offers a wider range of benefits that involve not only enabling remote reception but also addressing pain points of front desk operations.
This is because WelcomeWare is designed solely as a dedicated receptionist platform. It covers all the bases of front desk operations while keeping the customer experience in mind.
The benefits of using WelcomeWare include:
While both Zoom Virtual Receptionist and WelcomeWare are both receptionist platforms, WelcomeWare comes out on top due to its feature set, customization, and hands-on customer service.
Zoom may be well-regarded for its video conferencing capabilities. However, it’s otherwise limited in enabling businesses to truly take control of their front desk operations.
In the long run, WelcomeWare’s versatile and flexible platform empowers clinics to take control of their front desk. WelcomeWare’s platform enables clinics to cover multiple locations simultaneously. It also reduces the stress associated with frequently staffing multiple locations.
This allows you to increase the return on investment (ROI) of each receptionist and potentially reduce the headcount of the front desk team, which also leads to cost savings without compromising the quality of the customer experience.
Which platform is best for you? If you’re an outpatient healthcare clinic, it’s WelcomeWare. The platform can be customized to meet your clinic’s needs, has a committed sales and customer success team, and is designed solely for outpatient healthcare. WelcomeWare’s platform will allow you to utilize remote receptionists while also but also improving the productivity and bottom line of your clinic.
Contact us now to learn more about what WelcomeWare can do for your clinic.