by Joseph Elevado | Nov 16, 2023 | Blog, Front Desk, Healthcare
Delivering Excellent Customer Service: 9 Front Desk Training Best Practices You Need To Know Every employee in your business plays a role in delivering satisfactory customer service that makes your customers want to return. Out of all of them, however, your front desk...
by Joseph Elevado | Oct 20, 2023 | Blog, Front Desk, Healthcare
Patient Dropouts At Your PT Clinic? 8 Telltale Signs Your Patients Are About To Call It Quits Have you noticed if your patients are slowly dropping out of your physical therapy (PT) clinic? Patient dropouts are subtle and hard to notice, but their impact is...
by Joseph Elevado | Oct 18, 2023 | Blog, Front Desk, Healthcare
“Thank You For Your Patience!” — How To Improve Patient Wait Times: 5 Effective Methods A 2022 Survey of Physician Appointment Wait Times and Medicare and Medicaid Acceptance Rates found that it takes an average of 26.0 days to schedule a new physician...
by Joseph Elevado | Oct 10, 2023 | Blog, Front Desk, Healthcare
7 Effective Team-Building Strategies In Healthcare For Improving Your Clinical Operations A 2016 analysis of medical errors in the US found that “medical errors” account for 251,000 deaths per year, making it the 3rd leading cause of death in the country. Furthermore,...
by Joseph Elevado | Sep 25, 2023 | Blog, Front Desk, Healthcare
Patient De-escalation: 7 Tactics For Managing Tension According to a 2014 study on workplace violence against medical staff in a health care setting, patient violence accounts for 75% of aggravated assaults and 93% of all assaults against employees. Managing moments...
by Milo Pecundo | Oct 1, 2021 | Blog, Business Outcomes, Employee Productivity and Engagement, Healthcare
Keeping up with Technology in Therapy Practices by Iris Kimberg MS PT, OTRI have been in the field of outpatient therapy long enough to remember paper charts and sign in clip boards. I remember when electronic medical records were introduced, with claims of being able...
