by Joseph Elevado | Sep 27, 2024 | Blog, Front Desk, Healthcare
Mitigating Physical Therapist Burnout For A Better Patient Experience Like any occupation in the medical industry, physical therapy can be quite a stressful job. After all, physical therapists (PTs) don’t just have to help their patients get better but they also have...
by Joseph Elevado | Sep 20, 2024 | Blog, Front Desk, Healthcare
15 Effective Patient Appointment Reminder Templates Your Clinic Should Try Missed appointments cost practices $150,000 annually, or 14% of a practice’s daily revenue. (Kyruus Health) Patient appointment reminders help reduce no-shows and cancellations significantly....
by Joseph Elevado | Sep 6, 2024 | Blog, Front Desk, Healthcare
4 Factors You Should Consider When Training Your Front Desk For Patient Collections Your receptionists play a crucial role in improving your practices’ patient collections. However, managing collections to facilitate patient billing is more than just a single skill —...
by Joseph Elevado | Aug 16, 2024 | Blog, Front Desk, Healthcare
Patient Cancellations And No-Shows: Why Do They Happen? In the healthcare industry, patient no-shows and cancellations are a common problem. Physical therapy clinics can experience this at a high rate. According to research by the Journal of Family Medicine and...
by Joseph Elevado | Aug 9, 2024 | Blog, Front Desk, Healthcare
Maximizing Upfront Collections With Your Receptionists: 6 Best Practices Patient collection rates have fallen from 54.8% to 47.8%. (TechTarget) 80% of appointments that go unbilled the first time are never billed again. Missing collections can have a substantial...
by Joseph Elevado | Jul 31, 2024 | Blog, Front Desk, Healthcare
Top 5 De-escalation Skills Your Healthcare Staff Needs More than 40% of healthcare workers experience verbal abuse from patients and visitors at least once throughout their careers. (World Health Organization) Complex patient situations and grievances can happen at...
