by Joseph Elevado | Jan 24, 2024 | Blog, Front Desk, Healthcare
Gauging Staff Success: 4 Crucial KPIs You Need To Measure For A Fruitful Front Desk Performance Review The front desk has a significant impact on the customer experience. Thus, to create the ideal customer experience, you need to enhance your front desk. Conducting...
by Joseph Elevado | Jan 17, 2024 | Blog, Front Desk, Healthcare
2024 Patient Experience Trends You Should Watch Out For A 2022 Forbes article revealed something riveting about the U.S. healthcare system: 60% of patients had entirely negative care experiences that year. As the new year rolls in, a new set of challenges, standards,...
by Joseph Elevado | Dec 27, 2023 | Blog, Front Desk, Healthcare
Your PTs are getting close to calling it quits. Here’s why (and how you can save them) In October 2023, the American Physical Therapy Association (APTA) published a harrowing report about the state of PT staffing in outpatient physical therapy practices. Approximately...
by Joseph Elevado | Dec 20, 2023 | Blog, Front Desk, Healthcare
5 Common Healthcare Front Desk Problems And Their Solutions Every Practice Manager Needs To Know Your front desk has a significant impact on the success of your medical practice. Having that said, there are many challenges that can cause both short-term and long-term...
by Joseph Elevado | Nov 16, 2023 | Blog, Front Desk, Healthcare
Delivering Excellent Customer Service: 9 Front Desk Training Best Practices You Need To Know Every employee in your business plays a role in delivering satisfactory customer service that makes your customers want to return. Out of all of them, however, your front desk...
by Joseph Elevado | Oct 20, 2023 | Blog, Front Desk, Healthcare
Patient Dropouts At Your PT Clinic? 8 Telltale Signs Your Patients Are About To Call It Quits Have you noticed if your patients are slowly dropping out of your physical therapy (PT) clinic? Patient dropouts are subtle and hard to notice, but their impact is...